Thank you for using products manufactured by Dainichi Sangyo Co., Ltd.

We have identified a potential safety issue with certain electric-assisted bicycles sold by our company: “WORTHY,” “DIVINEe,” and “DCM DECODE.” Due to insufficient frame strength, cracks or damage may occur during use, which could result in a serious accident such as a fall.

We sincerely apologize for the concern and inconvenience this may cause our customers.

The safety of our customers is our highest priority. We will carry out a voluntary recall and replacement of the affected products.
If you may have purchased one of the affected products, please check the “How to Check Whether Your Bicycle Is Affected” section below.

If your bicycle is affected by this recall, please stop using it immediately and contact us using the contact information below. We will assist you with the recall procedure.

We sincerely apologize for the inconvenience and appreciate your understanding and cooperation.

Important: The online application forms are currently available in Japanese. If you need assistance in English, please contact us by phone.

Please select a method below to check whether your bicycle is affected.

• Check by Logo and Frame Shape
• Check by Frame Number

STEP 1

Check the model-name logo sticker.

Please check whether one of the following model-name logo stickers is attached to your bicycle.

The model-name logo is present.

WORTHY WORTHY

DIVINEe DIVINEe

DECODE DECODE

My bicycle has this logo ▶

The model-name logo is not present.

Please check using the frame number.

Check by frame number ▶

STEP 2

Check the shape underneath the frame.

1. Refer to the image below to locate the area underneath the frame that needs to be checked.

Area to Check

2. Compare the shape at the indicated area with the images below.

There are two areas to check.
Select the condition that most closely matches your bicycle.

Shape Pattern A

Shape Pattern B

Check Area 1

Check Area 2

My bicycle matches Pattern A ▶

My bicycle matches Pattern B ▶

✓ Check Result

Your bicycle is NOT affected by this recall.

Thank you for checking.
Your bicycle is not affected by this recall.
You may continue to use it normally.

⚠ Check Result

Your bicycle IS affected by this recall.

We sincerely apologize for the concern and inconvenience.
For your safety, please stop using the bicycle and proceed with the recall procedure.

Recall Application

Purchased from a bicycle shop or online store

If you purchased the bicycle from a regular bicycle shop, online store, or other retailer, please apply here.

Go to Recall Application Form ▶

Received the bicycle as a Furusato Nozei tax-donation return gift

If you received the affected bicycle as a Furusato Nozei tax-donation return gift, please use the dedicated application page.

Go to Dedicated Application Page ▶

※Online applications are accepted 24 hours a day.

Applications are reviewed and handled during business hours. Applications submitted on holidays or outside business hours may take longer to process.

Apply by Phone

0120-688-683

Toll-free number (no charge)

Call to Apply ▶

Hours: Monday–Friday, 9:00–17:30
(excluding weekends, national holidays, and the year-end/New Year holidays)

Check by Frame Number

How to Check

Enter your frame number

The frame number is stamped on the bicycle frame.
Please check the location shown below.

Examples of Frame Numbers (Typical formats)

There are several frame-number formats.
The following are typical examples.

F24V19606 F24V + 5 digits

F25100619 F25 + 6 digits

FD25315429 FD25 + 6 digits

Check ▶

How to Apply for the Recall

If your bicycle has been confirmed to be affected, please stop using it immediately and apply using one of the methods below.

Online Application

Applications are accepted 24 hours a day.
Please use the application form below.

Go to Application Form ▶

※Online applications are accepted 24 hours a day, but applications are reviewed and handled during business hours.
Applications submitted outside business hours or on holidays may take a little longer to process.
After your application is completed, a reception number will be issued and a confirmation email will be sent automatically.

Phone Application

0120-688-683

Toll-free number (no charge)

Call to Apply ▶

Hours
Monday–Friday, 9:00–17:30
(excluding weekends, national holidays, and the year-end/New Year holidays)

Please have your frame number ready when you contact us.

We will confirm the following information by phone:

• Your name
• Address
• Phone number
• Bicycle model (WORTHY / DIVINEe / DECODE)
• Frame number
• Approximate purchase date and place of purchase